As of 2:00 PM CST:

Teams continue to investigate and some clients may still experience issues trying to complete Section 2 of the enrollment process related to the following application:

 

1. HireXpress

 

Support teams are working to resolve this issue as quickly as possible.

 

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Some clients may experience issues trying to complete Section 2 of the enrollment process related to the following application:

 

1. HireXpress

 

Support teams are working to resolve this issue as quickly as possible.

 

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

 

 

As you may be aware, this morning Workforce Solutions began experiencing system issues across multiple solutions. We sincerely regret the confusion and inconvenience this has caused.  Below is an update on system status as of 2 pm CST today:

• The login challenges have been resolved across all applications
• Tax Form Management is online
• All issues with image access within our application have been resolved
• Service has been restored to I-9 and Compliance Center

Again, we thank you for your patience as we worked on resolving the issues today.

As of 1pm CST:

• The login challenges have been resolved across all applications

• Tax Form Management remains offline while we complete remediation work

• All issues with image access within our application have been resolved

• Service has been restored to I-9 and Compliance Center

DHS’ E-Verify system is currently down.  The I-9 Management System is currently  unable to communicate with the E-Verify system.  At 7:00 AM CST, the E-Verify system became unavailable for I-9 Management to facilitate E-Verify transactions.  The E-Verify team is working to identify and resolve the issue as soon as possible.  I-9 Management is active and will continue to queue E-Verify transactions until the issue has been resolved by the E-Verify team.  To find out the latest status, you can call the Department of Homeland Security at 1-800-741-5023 Option #1.

As of 12:30 pm CST: Technology teams are working in our CaseBuilder platform this afternoon. As a result some users may experience a temporary inability to access or view images in CaseBuilder until 4pm CST. We apologize for the inconvenience and appreciate your patience as we  improve system performance and user convenience.

 

Thank you,
 
Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Clients may have experienced issues logging into some Equifax Worforce Solution applications from 1:40 pm until approx 3:26PM CST.   Performance has returned to normal levels currently and teams are continuing to monitor system performance.
 
Thank you,
 
Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Some clients may be experiencing issues with Equifax Workforce Solutions applications .   Teams are working to identify and resolve the issue as soon as possible.
 
Thank you,
 
Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Some clients may have experienced login issues with the Paperless Pay and the Tax Credits & Incentives applications until approx. 5:20 CST on 2/28/2017

 
Performance has returned to normal levels currently and teams are continuing to monitor system performance.
 
Thank you,
 
Equifax Workforce Solutions Operations Team
St. Louis, MO 63146