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Equifax Workforce Solutions is experiencing production service impairment that began on Monday, September 10th 2018, 9:45 AM ET for the following applications:

 

  • ACA Management Solution

  • Compliance Center (including all services accessed through Compliance Center)

  • I-9 Management (all services)

  • Tax Form Management

  • Tax Credits and Incentives(TCI) Management (all solutions, including Work Opportunity Tax Credit (WOTC) Management)

  • The Work Number (EE/ER)

  • Paperless Pay

 

Equifax Workforce Solutions technical and management staff is working to correct the problem.

 

Thank you,

As part of our ongoing commitment to performance, reliability and security, Equifax Workforce Solutions will be performing maintenance activities on The Work Number on Saturday, September 29, 2018. The maintenance is scheduled to occur during non-business hours in order to cause the least interruption to services. As the maintenance may result in temporary service interruptions, if you experience such an issue, please try again after a few minutes. Maintenance is set to occur between 10:00pm CT Saturday and 6:00am CT Sunday.

 

We apologize for any inconvenience this may cause, but it is necessary to ensure that Equifax Workforce Solutions continues to provide you the industry-leading services you have come to expect.

As part of our ongoing commitment to performance, reliability and security, Equifax Workforce Solutions will be performing maintenance activities on The Work Number on Saturday, September 22, 2018. The maintenance is scheduled to occur during non-business hours in order to cause the least interruption to services. As the maintenance may result in temporary service interruptions, if you experience such an issue, please try again after a few minutes. Maintenance is set to occur between 10:00pm CT Saturday and 6:00am CT Sunday.

 

We apologize for any inconvenience this may cause, but it is necessary to ensure that Equifax Workforce Solutions continues to provide you the industry-leading services you have come to expect.

On Tuesday, September 11th, 2018, Equifax Workforce Solutions will be performing maintenance and application promotion activities. The following may experience service interruptions from 8pm until 10pm Central Time:

 

  • Electronic Paystubs & Employee Self Service (Web & IVR)

 

We apologize for any inconvenience this may cause, but it is necessary to ensure that Equifax Workforce Solutions continues to provide you the industry-leading services you have come to expect.

Equifax Workforce Solutions will be performing maintenance activities on Thursday, September 6, 2018, from 10:00 PM to 11:00 PM CT, which will result in service interruptions for the I-9 Audit and Remediation application. During this timeframe, clients will be unable to complete Audit and Remediation activities.


NOTE: Clients using I-9 Management or Compliance Center to complete Form I-9 will not be impacted, and will be able to screen and/or onboard new hires during the maintenance timeframe.

 

We apologize for any inconvenience this may cause, but it is necessary to ensure that Equifax Workforce Solutions continues to provide you the industry-leading services you have come to expect.

 

Thank you,

 

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

As part of our ongoing commitment to performance, reliability and security, Equifax Workforce Solutions will be performing overnight maintenance activities on Saturday, September 15, 2018 from 10:00 PM CT until 8:00 AM CT. The maintenance is scheduled to occur during non-business hours in order to cause the least interruption to services. As the maintenance may result in temporary service interruptions, if you experience such an issue, please try again after a few minutes.

 

We apologize for any inconvenience this may cause, but it is necessary to ensure that Equifax Workforce Solutions continues to provide you the industry-leading services you have come to expect.

 

Please refer to Http://Status.Equifaxworkforce.Com for other scheduled maintenance.

 

Thank you,

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

The technical issue regarding completion of I-9 Section 2 within the I-9 system has been resolved. Teams will continue to monitor system performance.

On Tuesday, August 28, 2018, 2018, Equifax Workforce Solutions will be performing maintenance and application promotion activities, scheduled from 10:00 PM CT until 11:00 PM CT. The following solutions will experience service interruptions during the maintenance window:  

 

  • Compliance Center (specific to I-9services accessed through Compliance Center)
  • I-9 Management (all services)

 

We apologize for any inconvenience this may cause, but it is necessary to ensure that Equifax Workforce Solutions continues to provide you the industry-leading services you have come to expect.

 

Thank you,

 

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

We have identified a technical issue in the I-9 system regarding completion of I-9 Section 2. Workforce Solutions Support is available to assist in resolving any issues encountered when completing Section 2 of the I-9. You may reach Workforce Solutions Support by calling 877-664-8778 or via email at workforcesolutionsupport@equifax.com.

We are currently investigating a technical issue regarding I-9 and Compliance Center regarding completion of I-9 Section 2.

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