We are currently investigating a technical issue impacting the I-9 Management portal. Users with ampersands in their name may be experiencing intermittent issues when completing Section 1 of the I-9 form . Teams are actively working to resolve this issue. In the meantime, as a workaround, users can complete Section 1 of the I-9 in the WebManager or by using the following steps:

1. Go to NEWI9.com
2. Enter Employer Name
3. Enter Employer Code and Captcha text

As part of our ongoing commitment to performance, reliability and security, Equifax Workforce Solutions will be performing maintenance activities on Saturday, May 12th, 2018.  The maintenance is scheduled to occur during non-business hours in order to cause the least interruption to services.  As the maintenance may result in temporary service interruptions, if you experience such an issue, please try again after a few minutes.  Maintenance is set to occur between 10:00pm Saturday and 6:00am Sunday Central time:

We apologize for any inconvenience this may cause, but it is necessary to ensure that Equifax Workforce Solutions continues to provide you the industry-leading services you have come to expect.

On Saturday, May 5th, 2018, Equifax Workforce Solutions will be performing maintenance and application promotion activities. The following may experience service interruptions from 8pm until 12am Central Time:

• I-9 Management
• Onboarding Services

We apologize for any inconvenience this may cause, but it is necessary to ensure that Equifax Workforce Solutions continues to provide you the industry-leading services you have come to expect.

Equifax Workforce Solutions we will be updating the SSL certificates for the following B2B, verifier, and TCI endpoints and the dates indicated:
 
    Lower Environments: 5/15/2018
        test.btwob.talx.com
        test.ofx.talx.com
        test.ofx2.talx.com
        test.ofx4.talx.com

    Production: 5/24/2018
        btwob2.talx.com
        ofx2.talx.com
        ofx3.talx.com
        ofx4.talx.com
 
This update involves renewing the certificates as well as changing our Public Certificate Authority from Symantec/VeriSign to DigiCert. While this change should not have any effect on currently issued Client Certificates, it could affect the initial connection to the endpoint (before client certificates are requested) if customers do not have the DigiCert Global Root CA chain installed on their servers.
 
Please check your Server's Trusted Root Store and Intermediate Certification Authorities store for the following certificates:
 
DigiCert_Global_Root_CA (Root)
Valid to: November 09, 2031
Serial: 08:3B:E0:56:90:42:46:B1:A1:75:6A:C9:59:91:C7:4A
 
DigiCert_SHA2_Secure_ServerCA (Intermediate)
Valid to: March 08, 2023
Serial: 01:FD:A3:EB:6E:CA:75:C8:88:43:8B:72:4B:CF:BC:91
 

If you do not have these certificates installed you can download them from the DigiCert, Inc. website

https://dl.cacerts.digicert.com/DigiCertGlobalRootCA.crt

https://dl.cacerts.digicert.com/DigiCertSHA2SecureServerCA.crt

Or the DigiCert SSL Root Chain can be requested from Workforce Solutions Support at WorkforceSolutionsSupport@Equifax.com 
 

Or the DigiCert SSL Root Chain can be requested from Workforce Solutions Support at WorkforceSolutionsSupport@Equifax.com

 
Regards,
EWS Application Support

On Tuesday, May 1st , 2018, Equifax Workforce Solutions will be performing maintenance and application promotion activities. The following may experience service interruptions from 8pm until 12am Central Time:

• Tax Form & W-2 Management (Web & IVR)
• W-2 Downloads through TAX Software
• Electronic Paystubs & Employee Self Service (Web & IVR)

We apologize for any inconvenience this may cause, but it is necessary to ensure that Equifax Workforce Solutions continues to provide you the industry-leading services you have come to expect.

The E-Verify system has been verified as up and communication between the I-9 System and E-Verify has returned to normal.

Equifax Workforce Solutions will be performing overnight maintenance activities on Saturday, April 28, 2018, from 10:00 PM to 10:00 AM CT.  These maintenance activities will result in service interruptions for the following applications during this time:

• Compliance Center (including all services accessed through Compliance Center)
• I-9 Management (all services)
• Instant Fulfillment Platform
• Paperless Pay
• Rapid Reporting
• Spectrum
• Tax Form Management
• Unemployment Cost Management

The I-9 Management System is currently unable to communicate with the E-Verify system. The E-Verify system is currently down and their team is working to identify and resolve the issue as soon as possible. I-9 Management is active and will continue to queue E-Verify transactions until the issue has been resolved by the E-Verify team. To find out the latest status, you can call the Department of Homeland Security at 1-800-741-5023 Option #1.

Equifax Workforce Solutions will be implementing a series of updates starting in May that will reinforce the browser compatibility standards required to access our solutions.

Following these updates, your users may encounter alerts or error messages with attempting to access our solutions with outdated browsers. To avoid any service interruptions, please take the time now to check your browser compatibility. For a list of browsers compatible with your solution, click here.

The below list reflects the initial dates when users may begin encountering error message when attempting to access our solutions from an incompatible browser. Updates to other Workforce Solutions platforms will follow throughout the summer.

• Paperless Pay: May 22nd

• Tax Form Management: May 22nd

• The Work Number: May 29th

We are currently investigating a technical issue that may potentially impact I-9 Management and E-Verify. An update will be posted as more information becomes available.