You may be experiencing intermittent issues logging in to your Equifax Workforce Solutions application. Teams are actively working on a resolution. An update will be posted as more information becomes available.
Clients may be experiencing intermittent login issues with our Equifax Workforce Solutions web-based applications. Our teams are actively working on a resolution. In the meantime, if you experience such an issue, please try again in an hour.
We have been notified by the United States Citizenship and Immigration Services (USCIS) that the E-Verify system is currently down and their team is working to identify and resolve the issue as soon as possible. I-9 Management is active and will continue to queue E-Verify transactions until the issue has been resolved by the E-Verify team. For questions, you can call the Department of Homeland Security Customer Support line at 1-888-464-4218
Thank you,
Equifax Workforce Solutions Operations Team
St. Louis, MO 63146
The production service impairment impacting the following applications has been resolved.
ACA Management Solution
Compliance Center (including all services accessed through Compliance Center)
I-9 Management (all services)
Tax Form Management
Tax Credits and Incentives(TCI) Management (all solutions, including Work Opportunity Tax Credit (WOTC) Management)
The Work Number (EE/ER)
Paperless Pay
Performance has returned to normal levels and teams are continuing to monitor system performance.
Thank you,
The technical issue regarding completion of I-9 Section 2 within the I-9 system has been resolved. Teams will continue to monitor system performance.
We have identified a technical issue in the I-9 system regarding completion of I-9 Section 2. Workforce Solutions Support is available to assist in resolving any issues encountered when completing Section 2 of the I-9. You may reach Workforce Solutions Support by calling 877-664-8778 or via email at workforcesolutionsupport@equifax.com.
We are currently investigating a technical issue regarding I-9 and Compliance Center regarding completion of I-9 Section 2.
We are currently investigating a technical issue that impacts users printing Employee Data Reports in The Work Number EE/ER. Our teams are actively working on a resolution. An update will be posted as more information becomes available.
The technical issue impacting I-9 Management has been resolved. Performance has returned to normal levels and teams are continuing to monitor system performance.
The technical issue impacting I-9 Management has been resolved. Performance has returned to normal levels and teams are continuing to monitor system performance.
