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Entries with tag service impairment times .

The technical issue impacting clients logging in to EWS applications has been resolved as of Saturday, January 12 at 3 PM CT. Performance has returned to normal levels and teams are continuing to monitor system performance.

With the partial U.S. government shutdown the E-Verify service will be interrupted. 
 
During the shutdown, the E-Verify system will not accept new cases to determine the eligibility of your employees to work in the United States.  However, our I-9 Management service will continue to maintain a record of cases to be submitted to E-Verify.  Once E-Verify is reinstated, the I-9 Management service submits applicable E-Verify cases. This means you and your team do not have to track the status of the shutdown or resubmit cases. After the E-Verify system is running again your team will need to monitor your E-Verify open cases to help ensure they are handling them in a timely manner once submitted.
 
Make sure your teams are aware of the shutdown, but that their current I-9 processes won’t need to change.  If you have questions, please contact your Account Manager or Workforce Solutions Support at 877-664-8778 or e-mail workforcesolutionssupport@equifax.com.
 

We have been notified by the United States Citizenship and Immigration Services (USCIS) that the E-Verify system is currently down and their team is working to identify and resolve the issue as soon as possible. I-9 Management is active and will continue to queue E-Verify transactions until the issue has been resolved by the E-Verify team. For questions, you can call the Department of Homeland Security Customer Support line at 1-888-464-4218

Thank you,

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

As of  2:15 CST the technical issue impacting clients logging in to their Equifax Workforce Solutions application has been resolved. Performance has returned to normal levels and teams are continuing to monitor system performance.

You may be experiencing intermittent issues logging in to your Equifax Workforce Solutions application. Teams are actively working on a resolution. An update will be posted as more information becomes available.

Clients may be experiencing intermittent login issues with our Equifax Workforce Solutions web-based applications. Our teams are actively working on a resolution. In the meantime, if you experience such an issue, please try again in an hour.

We have been notified by the United States Citizenship and Immigration Services (USCIS) that the E-Verify system is currently down and their team is working to identify and resolve the issue as soon as possible. I-9 Management is active and will continue to queue E-Verify transactions until the issue has been resolved by the E-Verify team. For questions, you can call the Department of Homeland Security Customer Support line at 1-888-464-4218

 

Thank you,

 

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

The production service impairment impacting the following applications has been resolved.

 

  • ACA Management Solution

  • Compliance Center (including all services accessed through Compliance Center)

  • I-9 Management (all services)

  • Tax Form Management

  • Tax Credits and Incentives(TCI) Management (all solutions, including Work Opportunity Tax Credit (WOTC) Management)

  • The Work Number (EE/ER)

  • Paperless Pay

 

Performance has returned to normal levels and teams are continuing to monitor system performance.

 

Thank you,

The technical issue regarding completion of I-9 Section 2 within the I-9 system has been resolved. Teams will continue to monitor system performance.

We have identified a technical issue in the I-9 system regarding completion of I-9 Section 2. Workforce Solutions Support is available to assist in resolving any issues encountered when completing Section 2 of the I-9. You may reach Workforce Solutions Support by calling 877-664-8778 or via email at workforcesolutionsupport@equifax.com.

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