Blogs

Entries with tag service impairment times .

Clients may be experiencing slowness with http://www.mytaxform.com/  .  Teams are working to identify and resolve the issue as soon as possible.

 

Thank you,
 
Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

There was an impairment to the E-Verify Network from Friday, September 23 rd until Monday September 26 th.  During this time, new cases and case updates were placed in a holding queue until the network issue was resolved.  The DHS E-Verify Support team has restored service and we can confirm E-Verify systems are functioning as designed.  For customers concerned about verification cases exceeding the allotted 72 hour window,  please note incident number INC0299188.   

 

Equifax Workforce Solutions is currently performing Emergency Maintenance activities that will affect the following applications:

  • Onboarding Services (Web & IVR)
  • I-9 Management (Web & IVR)
  • TCI
  • UCX
  • TWN Canada
  • Datavision
  • Social Services Verifications (Web & IVR)

 

We apologize for any inconvenience this may cause, but it is necessary to ensure
that Equifax Workforce Solutions continues to provide you the industry-leading services you
have come to expect.

Some clients may have experienced slowness and intermittent login issue with the I-9 services until approx. 11:03AM CST. 
Performance has returned to normal levels currently and teams are continuing to monitor system performance.
 
Thank you,
 
Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Some clients may be experiencing slowness with I-9 services.  Teams are working to identify and resolve the issue as soon as possible.

 

Thank you,
 
Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Clients were  experiencing problems when attemtping to reset PINs for the Unemployment Claims (UC) application service.

Technical teams have identified and corrected the issue restoring services at 20:23 CT on 8/1/2016

 

We apologize for the inconvenience this may have caused.

Thank you,

 

 

Clients are currently experiencing problems when attemtping to reset PINs for the Unemployment Claims (UC) application service. Support teams are engaged and investigating the issue and working to resolve the issue as quickly as possible.

Thank you,
 
Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Between July 25, 2016 and July 26, 2016, Equifax Workforce Solutions clients may have experienced issues accessing Knowledge Base / help sections from I9 Management and The Work Number applications.

 

Technical teams worked with the vendor to get the issue resolved.   We apologize for any inconvenience you may have experienced.

 

Thank you,

 

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

Equifax Workforce Solutions clients may experience issues accessing the Knowledge Base \ Help sections of  the TWN and I-9 applications.  Technical teams have been engaged and are currently working on restoring the service.

 

We apologize for the inconvenience.


Thank you,
 
Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

As of 6:03 EST Technical teams were able to resolve the issue with  Equifax Workforce Solutions call centers experiencing technical difficulties in authenticating callers.  We apologize for any inconvenience this may have caused.  

 

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Calendar

Archive