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Entries with tag service impairment times .

Equifax Workforce Solutions is currently performing Emergency Maintenance activities that will affect the following applications:

  • Onboarding Services (Web & IVR)
  • I-9 Management (Web & IVR)
  • TCI
  • UCX
  • TWN Canada
  • Datavision
  • Social Services Verifications (Web & IVR)

 

We apologize for any inconvenience this may cause, but it is necessary to ensure
that Equifax Workforce Solutions continues to provide you the industry-leading services you
have come to expect.

Some clients may have experienced slowness and intermittent login issue with the I-9 services until approx. 11:03AM CST. 
Performance has returned to normal levels currently and teams are continuing to monitor system performance.
 
Thank you,
 
Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Some clients may be experiencing slowness with I-9 services.  Teams are working to identify and resolve the issue as soon as possible.

 

Thank you,
 
Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Clients were  experiencing problems when attemtping to reset PINs for the Unemployment Claims (UC) application service.

Technical teams have identified and corrected the issue restoring services at 20:23 CT on 8/1/2016

 

We apologize for the inconvenience this may have caused.

Thank you,

 

 

Clients are currently experiencing problems when attemtping to reset PINs for the Unemployment Claims (UC) application service. Support teams are engaged and investigating the issue and working to resolve the issue as quickly as possible.

Thank you,
 
Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Between July 25, 2016 and July 26, 2016, Equifax Workforce Solutions clients may have experienced issues accessing Knowledge Base / help sections from I9 Management and The Work Number applications.

 

Technical teams worked with the vendor to get the issue resolved.   We apologize for any inconvenience you may have experienced.

 

Thank you,

 

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

Equifax Workforce Solutions clients may experience issues accessing the Knowledge Base \ Help sections of  the TWN and I-9 applications.  Technical teams have been engaged and are currently working on restoring the service.

 

We apologize for the inconvenience.


Thank you,
 
Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

As of 6:03 EST Technical teams were able to resolve the issue with  Equifax Workforce Solutions call centers experiencing technical difficulties in authenticating callers.  We apologize for any inconvenience this may have caused.  

 

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Equifax Workforce Solutions Support and Employee Service Center had a service impairment between 2:32pm and 3:07pm on 5/20/2016.  You may have experienced extended wait times.  Technical teams worked to resolve the issue.


Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146


On May 18, 2016 Equifax Workforce Solutions clients may be experiencing issue accessing documents from the systems below:

I-9 Management

Compliance Center

 

Technical teams are currently working on restoring service.

We apologize for the inconvenience.


Thank you,
 
Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

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