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Entries with tag service impairments .

The technical issues impacting Equifax Workforce Solutions applications have been resolved. Performance has returned to normal levels and teams are continuing to monitor system performance.

As of 1:50 PM CST, the technical issue impacting Paperless Pay has been resolved. 

Performance has returned to normal levels and teams are continuing to monitor system performance.

**UPDATE** 1 PM CT: Our technical teams are actively working to restore service to the Paperless Pay application, but these maintenance activities are taking longer than anticipated to complete. We will post an update when service is restored.

 

10:30 AM CT: You may be experiencing issues accessing the Paperless Pay application. Teams have identified a resolution and will be performing maintenance activities on the Paperless Pay application from 12:30 PM CT to 1:00 PM CT. During this time frame, the Paperless Pay application will be unavailable

You may be experiencing issues accessing the Paperless Pay application. Teams have identified a resolution and will be performing maintenance activities on the Paperless Pay application from 12:30 PM CT to 1:00 PM CT. During this time frame, the Paperless Pay application will be unavailable. We will post an update when service is restored

As of 11:24 PM CST, the technical issue impacting Data Loading and Reporting has been resolved. 

Performance has returned to normal levels and teams are continuing to monitor system performance.

Our technical teams are currently investigating an issue impacting data loading and reporting. Clients may be experiencing delays on file processing and viewing reports. Our teams are actively working to resolve this issue and an update will be posted when more information is available

 

Technical teams continue to work on the issue. We apologize for the inconvenience you may experience.

You may be experiencing intermittent issues with I-9 Management Teams are actively working on a resolution.

Equifax Workforce Solutions is experiencing production service impairment that began on Monday, September 10th 2018, 9:45 AM ET for the following applications:

 

  • ACA Management Solution

  • Compliance Center (including all services accessed through Compliance Center)

  • I-9 Management (all services)

  • Tax Form Management

  • Tax Credits and Incentives(TCI) Management (all solutions, including Work Opportunity Tax Credit (WOTC) Management)

  • The Work Number (EE/ER)

  • Paperless Pay

 

Equifax Workforce Solutions technical and management staff is working to correct the problem.

 

Thank you,

Equifax Workforce Solutions we will be updating the SSL certificates for the following B2B, verifier, and TCI endpoints and the dates indicated:
 
    Lower Environments: 5/15/2018
        test.btwob.talx.com
        test.ofx.talx.com
        test.ofx2.talx.com
        test.ofx4.talx.com

 

    Production: 5/24/2018
        btwob2.talx.com
        ofx2.talx.com
        ofx3.talx.com
        ofx4.talx.com
 
This update involves renewing the certificates as well as changing our Public Certificate Authority from Symantec/VeriSign to DigiCert. While this change should not have any effect on currently issued Client Certificates, it could affect the initial connection to the endpoint (before client certificates are requested) if customers do not have the DigiCert Global Root CA chain installed on their servers.
 
Please check your Server's Trusted Root Store and Intermediate Certification Authorities store for the following certificates:
 
DigiCert_Global_Root_CA (Root)
Valid to: November 09, 2031
Serial: 08:3B:E0:56:90:42:46:B1:A1:75:6A:C9:59:91:C7:4A
 
DigiCert_SHA2_Secure_ServerCA (Intermediate)
Valid to: March 08, 2023
Serial: 01:FD:A3:EB:6E:CA:75:C8:88:43:8B:72:4B:CF:BC:91
 

If you do not have these certificates installed you can download them from the DigiCert, Inc. website

https://dl.cacerts.digicert.com/DigiCertGlobalRootCA.crt

https://dl.cacerts.digicert.com/DigiCertSHA2SecureServerCA.crt

Or the DigiCert SSL Root Chain can be requested from Workforce Solutions Support at WorkforceSolutionsSupport@Equifax.com 
 

 
Regards,
EWS Application Support

Clients who use SAML to access Compliance Center, I-9 Management, and Tax Form Management may be experiencing issues when accessing their solutions if they have not yet installed a new Equifax encryption certificate.  Please update your SAML configuration to use the new certificate. 

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