Blogs

Entries with tag service impairments .

Equifax Workforce Solutions clients may have experienced issues contacting call centers between 8am and 1pm Central time on December 14th.  

Technical teams worked to identify and correct the issue.  We apologize for the inconvenience you may have experienced.

 

Thank you,

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

Equifax Workforce Solutions clients may have experienced issues accessing some applications on November 3rd starting at 6:36PM ending November 4th at 8:39AM.

Affected applications were:

 
•I-9 Management (Web & IVR)

 

Technical teams have worked to identify and correct the issue.  We apologize for the inconvenience you may have experienced.

 

Thank you,

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

On October 28, 2015 between 8:44am and 12:21pm,  Equifax Workforce Solutions Business to Business clients may have experienced issues accessing some applications.  Affected applications were:

 
• Verification Services
 

Technical teams were able to identify and correct the issue.  We apologize for the inconvenience you may experience.

 

Thank you,

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

Between October 15, 2015 and October 23, 2015, Equifax Workforce Solutions clients may have experienced issues accessing Knowledge Base from I9 Management and The Work Number applications.

 

Technical teams worked with the vendor to get the issue resolved.   We apologize for any inconvenience you may have experienced.

 

Thank you,

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

September 30, 2015 Equifax Workforce Solutions clients may be experiencing issue accessing sites when using IE7 and IE8.  Customers should use a different browser to access the sites.

 

TheWorkNumber.com

Paperless Pay

 

Technical teams continue to work on the issue.  We apologize for the inconvenience you may experience.

 

Thank you,

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

September 30, 2015 from 8:00am central to 10:15 am central, Equifax Workforce Solutions call centers were experiencing issues with support toolsets.  As a result, hold times for agents may have been extended and we may not have been able to fully assist all callers. 

Technical teams were able to resolve the issue.  We apologize for the inconvenience you may experience.

 

Thank you,

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

Between September 9th, 2015  11:00pm and September 10th, 2015 11:40am central time, Equifax Workforce Solutions clients may have experienced issues with the following application:

 

Onboarding Services (Web)

 

Technical teams were able to correct the issue.  We apologize for the inconvenience you may have experienced.

 

Thank you,

Equifax Workforce Solutions Operations Team 

August 28, 2015 between 7:15am and 8:35am central time, Equifax Workforce Solutions clients experienced intermittent issues with the following application.

 

I-9 Management

 

Technical teams were able to correct the issue.

 

We apologize for the inconvenience you may have experienced.

 

Thank you,

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

Starting on 8/27/2015, Equifax Workforce Solutions clients experienced issues accessing UC WEBMANAGER, CASEBUILDER and Taxmanager

Technical teams were able to restore service at 9:08am Central time.

We apologize for the inconvenience.

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146


 

 

August 19, 2015 between 4:09pm and 4:48pm central time, Equifax Workforce Solutions clients experienced issues when saving or accessing documents in the systems below.

 

I-9 Management

Unemployment Tax Services CaseBuilder

 

Technical teams worked with the vendor to correct the issue as soon as possible. 

 

We apologize for the inconvenience you may have experienced.

 

Thank you,

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

Calendar

Archive