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Entries with tag service impairments .

Starting on 8/1/2015 and ending 8/3/2015, Equifax Workforce Solutions clients experienced issues accessing Knowledge Base from I9 Management and The Work Number applications.

 

Technical teams worked with the vendor to correct the issue as soon as possible. 

 

We apologize for the inconvenience you may have experienced.

 

Thank you,

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

Equifax Workforce Solutions clients may be currently experiencing intermittent service issues at this time with the iW4 module accessed by employees through Compliance Center.  

Please be assured that technical teams are aware and are working to correct the problem as quickly as possible.

 

We apologize for the inconvenience you may have experienced.

 

Thank you,

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

On 7/13/2015 Equifax Workforce Solutions experienced issues affecting our File Transfer services (FTP).  As of 2:00pm CDT technical teams were able to resolve the issue.


We apologize for the inconvenience.

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Equifax Workforce Solutions internal and external clients may have been expereincing intermittent service issues with the following applications below between 8:00am and 11:30am central time.   

 

UC Pinnacle

UC Casebuilder

 

Technical teams have resolved the issue.

We apologize for the inconvenience this may have caused.

 

 

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Equifax Workforce Solutions is experiencing intermittent issues affecting the ability of call center agents to receive calls.  Technical teams are working on the issue. 


We apologize for the inconvenience.

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

On June 5, 2015, Equifax Workforce Solutions experienced application issues with the I9 and Onboarding applications between 1:41pm CST to 3:45pm CST.  Technical teams were able to resolve the issue.

We apologize for the inconvenience.

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Equifax Workforce Solutions clients may be currently experiencing intermittent service issues at this time with the I-9 and Onboarding Applications.

Please be assured that technical teams are aware and are working to correct the problem as quickly as possible.

 We apologize for the inconvenience you may have experienced.

Thank you,

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

Equifax Workforce Solutions Call Centers were unable to receive or send emails for just over an hour.  The issue occurred between 2:15pm central time to 3:45pm central time on April 14, 2015.  Technical teams were able to resolve the issue.

We apologize for the inconvenience.

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Equifax Workforce Solutions is reporting that some Employer webmanager reports were not available between April 8, 2015 3:00am until April 9, 2015 2:09 pm central time.  Technical teams were able to resolve the issue.

We apologize for the inconvenience.

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

On April 9, 2015, Workforce Solutions experienced issues with the I9 integration to the E-Verify system between 8:35am and 10:44am central time.  Technical teams were able to identify the issue and resolve it.

We apologize for the inconvenience.

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

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