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Entries with tag service impairment times .

We have been notified by the United States Citizenship and Immigration Services (USCIS) that the E-Verify system is currently down and their team is working to identify and resolve the issue as soon as possible. I-9 Management is active and will continue to queue E-Verify transactions until the issue has been resolved by the E-Verify team. For questions, you can call the Department of Homeland Security Customer Support line at 1-888-464-4218

 

Thank you,

 

Equifax Workforce Solutions Operations Team

St. Louis, MO 63146

The production service impairment impacting the following applications has been resolved.

 

  • ACA Management Solution

  • Compliance Center (including all services accessed through Compliance Center)

  • I-9 Management (all services)

  • Tax Form Management

  • Tax Credits and Incentives(TCI) Management (all solutions, including Work Opportunity Tax Credit (WOTC) Management)

  • The Work Number (EE/ER)

  • Paperless Pay

 

Performance has returned to normal levels and teams are continuing to monitor system performance.

 

Thank you,

The technical issue regarding completion of I-9 Section 2 within the I-9 system has been resolved. Teams will continue to monitor system performance.

We have identified a technical issue in the I-9 system regarding completion of I-9 Section 2. Workforce Solutions Support is available to assist in resolving any issues encountered when completing Section 2 of the I-9. You may reach Workforce Solutions Support by calling 877-664-8778 or via email at workforcesolutionsupport@equifax.com.

We are currently investigating a technical issue regarding I-9 and Compliance Center regarding completion of I-9 Section 2.

We are currently investigating a technical issue that impacts users printing Employee Data Reports in The Work Number EE/ER. Our teams are actively working on a resolution. An update will be posted as more information becomes available.

The technical issue impacting I-9 Management has been resolved. Performance has returned to normal levels and teams are continuing to monitor system performance.

The technical issue impacting I-9 Management has been resolved. Performance has returned to normal levels and teams are continuing to monitor system performance.

We are currently investigating a technical issue that may potentially impact clients using standard and custom reporting platforms in the I-9 Management application. An update will be posted as more information becomes available.

Equifax Workforce Solutions we will be updating the SSL certificates for the following B2B, verifier, and TCI endpoints and the dates indicated:
 
    Lower Environments: 5/15/2018
        test.btwob.talx.com
        test.ofx.talx.com
        test.ofx2.talx.com
        test.ofx4.talx.com

 

    Production: 5/24/2018
        btwob2.talx.com
        ofx2.talx.com
        ofx3.talx.com
        ofx4.talx.com
 
This update involves renewing the certificates as well as changing our Public Certificate Authority from Symantec/VeriSign to DigiCert. While this change should not have any effect on currently issued Client Certificates, it could affect the initial connection to the endpoint (before client certificates are requested) if customers do not have the DigiCert Global Root CA chain installed on their servers.
 
Please check your Server's Trusted Root Store and Intermediate Certification Authorities store for the following certificates:
 
DigiCert_Global_Root_CA (Root)
Valid to: November 09, 2031
Serial: 08:3B:E0:56:90:42:46:B1:A1:75:6A:C9:59:91:C7:4A
 
DigiCert_SHA2_Secure_ServerCA (Intermediate)
Valid to: March 08, 2023
Serial: 01:FD:A3:EB:6E:CA:75:C8:88:43:8B:72:4B:CF:BC:91
 

If you do not have these certificates installed you can download them from the DigiCert, Inc. website

https://dl.cacerts.digicert.com/DigiCertGlobalRootCA.crt

https://dl.cacerts.digicert.com/DigiCertSHA2SecureServerCA.crt

Or the DigiCert SSL Root Chain can be requested from Workforce Solutions Support at WorkforceSolutionsSupport@Equifax.com 
 

 
Regards,
EWS Application Support

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