Clients who use SAML to access Compliance Center, I-9 Management, and Tax Form Management may be experiencing issues when accessing their solutions if they have not yet installed a new Equifax encryption certificate.  Please update your SAML configuration to use the new certificate. 

We are currently investigating a technical issue that may potentially impact Compliance Center, I-9 Management, and Tax Form Management.  An update will be posted as more information becomes available. 

The technical issue impacting the ACA Management Platform has been resolved. Performance has returned to normal levels and teams are continuing to monitor system performance.

We are currently investigating a technical issue that may potentially impact your ACA Management Platform. An update will be posted as more information becomes available.

As of 2:00 PM CST:

Teams continue to investigate and some clients may still experience issues trying to complete Section 2 of the enrollment process related to the following application:

 

1. HireXpress

 

Support teams are working to resolve this issue as quickly as possible.

 

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Some clients may experience issues trying to complete Section 2 of the enrollment process related to the following application:

 

1. HireXpress

 

Support teams are working to resolve this issue as quickly as possible.

 

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

 

 

As you may be aware, this morning Workforce Solutions began experiencing system issues across multiple solutions. We sincerely regret the confusion and inconvenience this has caused.  Below is an update on system status as of 2 pm CST today:

• The login challenges have been resolved across all applications
• Tax Form Management is online
• All issues with image access within our application have been resolved
• Service has been restored to I-9 and Compliance Center

Again, we thank you for your patience as we worked on resolving the issues today.

As of 1pm CST:

• The login challenges have been resolved across all applications

• Tax Form Management remains offline while we complete remediation work

• All issues with image access within our application have been resolved

• Service has been restored to I-9 and Compliance Center

DHS’ E-Verify system is currently down.  The I-9 Management System is currently  unable to communicate with the E-Verify system.  At 7:00 AM CST, the E-Verify system became unavailable for I-9 Management to facilitate E-Verify transactions.  The E-Verify team is working to identify and resolve the issue as soon as possible.  I-9 Management is active and will continue to queue E-Verify transactions until the issue has been resolved by the E-Verify team.  To find out the latest status, you can call the Department of Homeland Security at 1-800-741-5023 Option #1.