Equifax Workforce Solutions is experiencing production service impairment that began on Monday, September 10th 2018, 9:45 AM ET for the following applications:

• ACA Management Solution

• Compliance Center (including all services accessed through Compliance Center)

• I-9 Management (all services)

• Tax Form Management

• Tax Credits and Incentives(TCI) Management (all solutions, including Work Opportunity Tax Credit (WOTC) Management)

• The Work Number (EE/ER)

• Paperless Pay

Equifax Workforce Solutions technical and management staff is working to correct the problem.

Thank you,

Equifax Workforce Solutions we will be updating the SSL certificates for the following B2B, verifier, and TCI endpoints and the dates indicated:
 
    Lower Environments: 5/15/2018
        test.btwob.talx.com
        test.ofx.talx.com
        test.ofx2.talx.com
        test.ofx4.talx.com

    Production: 5/24/2018
        btwob2.talx.com
        ofx2.talx.com
        ofx3.talx.com
        ofx4.talx.com
 
This update involves renewing the certificates as well as changing our Public Certificate Authority from Symantec/VeriSign to DigiCert. While this change should not have any effect on currently issued Client Certificates, it could affect the initial connection to the endpoint (before client certificates are requested) if customers do not have the DigiCert Global Root CA chain installed on their servers.
 
Please check your Server's Trusted Root Store and Intermediate Certification Authorities store for the following certificates:
 
DigiCert_Global_Root_CA (Root)
Valid to: November 09, 2031
Serial: 08:3B:E0:56:90:42:46:B1:A1:75:6A:C9:59:91:C7:4A
 
DigiCert_SHA2_Secure_ServerCA (Intermediate)
Valid to: March 08, 2023
Serial: 01:FD:A3:EB:6E:CA:75:C8:88:43:8B:72:4B:CF:BC:91
 

If you do not have these certificates installed you can download them from the DigiCert, Inc. website

https://dl.cacerts.digicert.com/DigiCertGlobalRootCA.crt

https://dl.cacerts.digicert.com/DigiCertSHA2SecureServerCA.crt

Or the DigiCert SSL Root Chain can be requested from Workforce Solutions Support at WorkforceSolutionsSupport@Equifax.com 
 

 
Regards,
EWS Application Support

Clients who use SAML to access Compliance Center, I-9 Management, and Tax Form Management may be experiencing issues when accessing their solutions if they have not yet installed a new Equifax encryption certificate.  Please update your SAML configuration to use the new certificate. 

We are currently investigating a technical issue that may potentially impact Compliance Center, I-9 Management, and Tax Form Management.  An update will be posted as more information becomes available. 

The technical issue impacting the ACA Management Platform has been resolved. Performance has returned to normal levels and teams are continuing to monitor system performance.

We are currently investigating a technical issue that may potentially impact your ACA Management Platform. An update will be posted as more information becomes available.

As of 2:00 PM CST:

Teams continue to investigate and some clients may still experience issues trying to complete Section 2 of the enrollment process related to the following application:

1. HireXpress

Support teams are working to resolve this issue as quickly as possible.

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

Some clients may experience issues trying to complete Section 2 of the enrollment process related to the following application:

1. HireXpress

Support teams are working to resolve this issue as quickly as possible.

Thank you,

Equifax Workforce Solutions Operations Team
St. Louis, MO 63146

As you may be aware, this morning Workforce Solutions began experiencing system issues across multiple solutions. We sincerely regret the confusion and inconvenience this has caused.  Below is an update on system status as of 2 pm CST today:

• The login challenges have been resolved across all applications
• Tax Form Management is online
• All issues with image access within our application have been resolved
• Service has been restored to I-9 and Compliance Center

Again, we thank you for your patience as we worked on resolving the issues today.

As of 1pm CST:

• The login challenges have been resolved across all applications

• Tax Form Management remains offline while we complete remediation work

• All issues with image access within our application have been resolved

• Service has been restored to I-9 and Compliance Center